VIP not working

Forums Reports VIP not working

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  • Author
    Posts
  • #7797
    gates
    Participant
    • Offline

    Hello admins,

     

    Gates here,

    I bought a 12 month vip pass for JAH server 3 Rush,

    [Order #7338] (2020-12-02)

    I’m having trouble connecting jumping the queue could you guys have a look at it? Cheers

    #7799
    Alekann
    Moderator
    • Offline

    Hi Gates.

    Can you please tell me the following and I can check the status for you:

    What is your in game name?

    Which game did you purchase your VIP for?

     

    Please note, you should receive an email when your VIP is active (order complete), please check your spam folder.

     

    You will need to connect to the server at least once for your VIP to be registered with your account. Once you’ve joined you will have access to all perks and the next time you will be able to skip the queue.

     

    Thank you for your support.

    #7800
    mated77
    Keymaster
    • Offline

    Is this issue temporary or did it never work?

    There are a lot of battlelog issues atm. This might also cause issues to the queue system.

    I checked your status VIP, the settings and at least that the layer is running. Everything looks fine from our side atm.

    Please let us know if it doesn’t work in the future.

    • This reply was modified 1 week, 6 days ago by mated77.
    #7803
    gates
    Participant
    • Offline

    I haven’t tried it recently but if the problem persists I’ll send more information. Cheers guys take care

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