Can you please tell me the following and I can check the status for you:
What is your in game name?
Which game did you purchase your VIP for?
Please note, you should receive an email when your VIP is active (order complete), please check your spam folder.
You will need to connect to the server at least once for your VIP to be registered with your account. Once you’ve joined you will have access to all perks and the next time you will be able to skip the queue.
Thank you for your support.